Privacy Policy

2. Information We Collect

Information You Provide Directly:

Personal Identification: Name, date of birth, gender, address, phone number, email.

Medical & Health Data: Information provided on intake forms (e.g., medical history, medications, conditions, treatment goals).

Payment Data: Credit card or bank account details processed via Authorize.net or other PCI-compliant processors.

Communications: Text messages, emails, voicemail recordings, or other correspondence between you and iCancierge.

Information Collected Automatically:

Usage Data: IP address, browser type/version, operating system, device information, pages visited, time spent.

Cookies & Tracking Technologies:

Essential Cookies: Necessary for core functionality (e.g., session cookies).

Analytics Cookies: Google Analytics or similar to help us understand how visitors use the Website.

Marketing Cookies: May track conversion and ad performance (e.g., Google Ads).

Information from Third-Party Providers:

Calendar & Scheduling: Name, email, and appointment data from Calendly.

Payment Processors: Transaction confirmations from Authorize.net or similar.

Forms & Surveys: Responses from Google Forms or other embedded forms.

3. How We Use Your Information

To Provide & Improve Services: Schedule and conduct HBOT sessions, manage records, and deliver client support.

Payment Processing: To bill, collect, and process payments.

Communication: Send appointment confirmations, reminders, follow-ups, and promotional offers—only if consented.

Legal & Safety Compliance: Verify identity, perform internal quality control, resolve disputes, and enforce agreements.

Analytics & Marketing: Understand Website usage, measure campaign effectiveness, and personalize content.

4. Legal Bases for Processing (Where Applicable)

Consent: By agreeing to these policies and using our Services.

Performance of a Contract: To fulfill obligations under our Terms of Service (e.g., scheduling your session).

Legitimate Interests: To improve Services, prevent fraud, and communicate updates.

Legal Compliance: To comply with applicable laws and regulations.

5. Data Sharing & Disclosure

Within iCancierge: Only authorized staff and contractors with a legitimate need (e.g., clinicians, schedulers, billing).

Third-Party Service Providers:

Authorize.net (or similar): Payment processing—PCI DSS compliant.

Calendly: Appointment scheduling.

Google Forms: Intake form hosting and data capture.

Google Analytics: Usage analytics.

Legal Requirements: We may disclose information if required by law, subpoena, or to protect rights, property, or safety.

Business Transfers: In the event of merger, sale, or reorganization of iCancierge, data may be transferred to the successor entity—subject to notice.

6. Data Security

We implement administrative, technical, and physical safeguards to protect personal and medical data, including:

• Encryption in transit (HTTPS/TLS) and at rest.


• Access controls and role-based permissions for staff.


• Regular audits and security assessments.

7. Data Retention

We retain personal and medical data as long as necessary to provide Services and comply with legal obligations (e.g., medical record retention requirements in California).

When no longer needed, data is securely destroyed or de-identified.

8. Your Rights & Choices

Access & Correction: You may request access to or correction of your personal data by contacting us at privacy@hbott.com.

Deletion: You may request deletion of personal data unless retention is required by law or for legitimate business purposes (e.g., record keeping).

Opt-Out:

Marketing Emails/SMS: Unsubscribe link in every marketing email or reply “STOP” to SMS.

Cookies: You can disable cookies through your browser settings, though this may affect Website functionality.

Do Not Track (DNT): Our Website does not currently respond to DNT signals, but you can adjust browser settings as noted in the Cookie Policy.

9. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal data from anyone under 18. If we learn we have, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on HBOTT.com with an updated “Effective Date.”

Your continued use of the Website or Services after changes signifies acceptance of the updated policy.